Welcome to the FAQ page of EDpals LLC! We hope to help you solve the questions you may have when purchasing and using our kitchen products. If you have other questions, please feel free to contact us.
- What products do you have?
We specialize in providing a variety of kitchen products, including but not limited to:
Acrylic grain storage jars
Ceramic dinner plate set
Cute ceramic dinner plates
White ceramic dinner plates
Wall hooks
Turntable storage rack - How do I place an order?
You can browse products through our website and add the items you want to your shopping cart. Once you have made your selection, go to the checkout page and follow the prompts to enter the shipping information and payment information to complete the order. - What payment methods do you accept?
We accept major credit cards (such as Visa, MasterCard, American Express and Discover) as well as PayPal. Make sure to select a payment method that is convenient for you at checkout. - Can my order be changed or cancelled?
Once the order is confirmed, we will process the order as soon as possible. If you need to change or cancel your order, please contact the customer service team as soon as possible. Orders can usually be changed or cancelled before they are shipped, but not after they are shipped. - How do I check the status of my order?
You can check the status of your order by visiting our website and going to the “My Account” section. If you do not have an account, you can also check the status of your order using the email address and order number you provided when placing the order. - Do you ship internationally?
We ship internationally. - What is your return and refund policy?
If you are not satisfied with your purchase, you can return your product within 7 days of receiving it. Please refer to our Refund and Return Policy page for details and return procedures. - Are your products dishwasher or microwave safe?
Most ceramic dinner plates are dishwasher safe, but please check the product label before use to ensure that the information is accurate. If you have any questions, please refer to the product description or contact customer service for details. - How do I clean and maintain my kitchen products?
Please follow the cleaning and care instructions for each product. In general, non-stick pans and ceramic dinner plates can be washed with warm water and dishwashing liquid, and avoid using sharp tools to extend the life of the product.
Thank you for choosing EDpals LLC, we look forward to providing you with quality kitchen products and services!