Thank you for visiting EDpals LLC! We are committed to providing you with a smooth shopping experience. Here you can find detailed information about our delivery policy to ensure that you receive your purchased kitchen supplies in a timely manner.
- Delivery Area
We support international delivery, including but not limited to the following areas:
United States
Canada
Europe
Asia (Please consult our customer service for specific countries) - Delivery Method
We provide a variety of delivery methods to meet the needs of different customers:
International delivery: Usually delivered within 7-14 business days, depending on the destination.
Delivery within the United States: Usually delivered within 3-7 business days. - Delivery Fee
Delivery fee is calculated based on the destination, package weight and selected delivery method. You will see the specific fee at checkout. - Processing Time
All orders are usually processed and shipped within 1-2 business days after confirmation. Processing time may be delayed accordingly during holidays or promotions. - Shipping Companies
We work with several reputable shipping companies to ensure your package is delivered safely and on time, including but not limited to:
USPS (United States Postal Service)
FedEx
UPS
DHL (for international orders)
You will find relevant tracking information and shipping company contact information in the shipping confirmation email. - Tracking Your Order
Once your order is shipped, we will send a confirmation email with a tracking number. You can use this number to track the status of your package in real time on the shipping company’s website. - Lost/Damaged Packages
If you think your package is lost or damaged during shipping, please contact our customer service team immediately. We will do our best to assist you with the relevant issues. - Duties and Taxes
International orders may incur additional duties and taxes based on the customs policies of the destination country. Please note that these charges are borne by the customer and vary from country to country.
Thank you for choosing EDpals LLC! We look forward to providing you with quality kitchen supplies and services.